Refund policy

At RiverGren, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a return policy for most of our products. Please read our policy carefully to ensure that you are eligible for a return.

Eligibility for Return:

• Products must be in new and unused condition, with all original tags and packaging.

• Returns must be made within 10 days of the original purchase date.

• Custom or special order items are not eligible for return.

Return Process:

• Contact us at online@rivergren.com to request a return.

• We will provide you with a return shipping label and instructions on how to send your item(s) back to us.

• Once we receive your returned item(s), we will inspect them to ensure they are in new and unused condition.

• If the returned item(s) meet our return criteria, we will process your refund or exchange.

• Refunds will be issued to the original payment method used for the purchase. Please note that any fees charged to the store by the payment provider (e.g., credit card companies, PayPal) and/or the sales platform (e.g., e-commerce marketplace) for the transaction will be deducted from the total refund amount.

Return Shipping:

• The customer is responsible for the cost of return shipping.

• We recommend using a tracked and insured shipping method as we cannot be held responsible for lost or damaged returns.

Damaged or Defective Items:

• If you received a damaged or defective item, please contact us immediately at online@rivergren.com.

• We will provide you with a return shipping label and instructions on how to send your item(s) back to us.

• Once we receive your returned item(s), we will inspect them and if they are found to be damaged or defective, we will process a refund or exchange.

Please note that we reserve the right to refuse returns that do not meet our return criteria.

Thank you for choosing RiverGren. If you have any questions or concerns, please do not hesitate to contact us.